Clear information about returns, refunds, item condition, and how to get help.
30-Day Returns
You may request a return within 30 days of receiving your order.
Start a Return
Email us with your order number and a brief explanation before sending anything back.
Item Condition
Returned items must be unused, in original condition, and include original packaging where possible.
Refund Timing
Once approved, refunds are sent to your original payment method within several business days.
Refund Policy
What is your refund policy?
“We accept return requests within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, in their original packaging, and returned with proof of purchase.”
How do I start a return?
Please email us at info@babiesarebloomers.com with your order number and a brief explanation of the issue. Please do not send anything back until our team confirms the next steps.
Who pays for return shipping?
Unless an item is damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a tracked return service for your protection.
What condition must an item be in?
“Items must be unused, in the same condition you received them, and in their original packaging.”
Remove “where possible”, because your actual stored Shopify policy currently requires original packaging.
What if my order arrives damaged, defective, or incorrect?
Please inspect your order on delivery and contact us within 48 hours if something is damaged, defective, or incorrect. We will review the issue and work to resolve it as quickly as possible.
When will I receive my refund?
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be sent to your original payment method. Please allow several business days for your bank or payment provider to process it.
Do you offer exchanges?
If you would like a different item, we recommend returning the original item if eligible and placing a new order.
Are any items non-returnable?
“We do not accept returns on used items, personal care goods, sale items, or gift cards.”
NEED A HAND?
Still Have a Question?
If you need help with a return, refund, or order issue, our team is here to help.